Shipping & Delivery Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

This Shipping & Delivery Policy explains how orders placed through ArleneYildirmaz.com are processed and delivered within the Philippines.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Orders placed on weekends or Philippine public holidays may begin processing on the next business day.

Processing times may be longer during:

• Major holidays;
• Promotional periods;
• Sales events;
• High-volume periods; or
• Circumstances beyond our reasonable control.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. Delivery Areas

We currently offer delivery to:

[Philippines-wide / Specific areas]

Some remote, island, or hard-to-reach locations may require additional delivery time or may be subject to courier restrictions.

If delivery to your address is unavailable, we will contact you where reasonably possible to arrange an alternative solution.

3. Estimated Delivery Times

After your order has been processed and dispatched, estimated delivery times are:

• Metro Manila: [1–3 business days]
• Luzon: [2–5 business days]
• Visayas: [3–7 business days]
• Mindanao: [3–7 business days]
• Remote areas: [Additional time may apply]

These are estimates rather than guaranteed delivery dates.

Delivery may take longer because of weather conditions, natural disasters, public holidays, courier disruptions, incorrect or incomplete addresses, security restrictions, or other circumstances outside our reasonable control.

4. Shipping Fees

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Shipping fees may depend on:

• Delivery location;
• Package size and weight;
• Delivery method;
• Number of items; and
• Promotional offers.

Any applicable shipping fee should be disclosed before you complete your purchase.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

Please carefully check your:

• Full name;
• House/building number;
• Street;
• Barangay;
• City or municipality;
• Province;
• Postal code; and
• Contact number.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent, subject to applicable law and the circumstances of the case.

6. Order Tracking

Where tracking is available, we will provide tracking information after the order has been dispatched.

Tracking information is provided by the applicable courier and may take some time to become active after dispatch.

7. Failed Delivery Attempts

The courier may make one or more delivery attempts depending on its policies.

Please ensure that someone is reasonably available to receive the package.

If delivery fails because the recipient is unavailable, refuses the parcel without a valid reason, or provides an incorrect address, the courier may return the parcel to us.

8. Delayed or Lost Shipments

If your shipment appears significantly delayed or is reported lost, please contact us.

We may coordinate with the courier to investigate the shipment and determine the appropriate resolution.

Where we are responsible for the loss or failure to deliver, we will provide an appropriate remedy consistent with applicable law.

9. Damaged Packages

If a package appears damaged when delivered, please document the condition of the package and product with photographs where reasonably possible.

Contact us as soon as possible so that we can investigate and, where appropriate, arrange a replacement, refund, or other applicable remedy.

10. Incorrect or Missing Items

If you receive an item different from what you ordered or an item is missing, please contact us promptly.

We may request photographs, order information, and other reasonable evidence necessary to investigate the issue.

After verification, we will provide an appropriate remedy in accordance with our Refund and Returns Policy and applicable Philippine law.

11. Delivery Restrictions

Certain products may be subject to shipping restrictions imposed by Philippine law, courier policies, or other applicable regulations.

We reserve the right not to ship an order where delivery would violate applicable law or courier restrictions.

12. Force Majeure

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, strikes, transportation disruptions, courier disruptions, or other similar events.

We will nevertheless make reasonable efforts to assist customers and minimize the impact of such delays.

13. Contact Us

For shipping questions, please contact:

[Business Legal Name]
ArleneYildirmaz.com
Address: [Business Address, Philippines]
Email: [Customer Service Email]
Telephone: [Telephone Number]

Cancellation Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

At ArleneYildirmaz.com, we understand that customers may occasionally need to cancel an order.

This Cancellation Policy explains when an order may be cancelled and how cancellation requests are handled.

Nothing in this policy limits any cancellation, refund, or other consumer right that cannot legally be excluded under Philippine law.

1. Cancellation Before Processing

You may request cancellation of an order before the order has been processed or dispatched.

To request cancellation, contact us as soon as possible using the contact information provided below.

Please include:

• Order number;
• Full name;
• Email address or telephone number used for the order; and
• Reason for cancellation, if applicable.

We will make reasonable efforts to process eligible cancellation requests before fulfillment begins.

2. Cancellation After Processing or Dispatch

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If the order has already been dispatched, you may instead need to follow the applicable return or refund procedure.

Customers should not intentionally refuse delivery solely to cancel an order without first contacting us.

3. Refunds for Cancelled Orders

If an eligible cancellation is approved and payment has already been made, we will process the applicable refund.

Refunds will generally be made using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the bank, card issuer, e-wallet, payment gateway, or other payment provider.

4. Seller-Initiated Cancellation

We may cancel an order where reasonably necessary, including where:

• The product is unavailable;
• There is a material listing or pricing error;
• The order cannot be fulfilled;
• We reasonably suspect fraud or unauthorized activity;
• Delivery to the provided address is not possible;
• A payment cannot be verified or completed; or
• Cancellation is required or permitted by applicable law.

If we cancel an order after receiving payment, we will provide the appropriate refund, subject to applicable law.

5. Personalized or Made-to-Order Products

Orders for personalized, customized, or made-to-order products may have limited cancellation rights once production or customization has begun.

Any applicable cancellation restrictions will be disclosed before purchase where reasonably possible.

This does not affect mandatory rights or remedies available under Philippine law.

6. Promotional and Discounted Orders

Orders placed using promotional codes, discounts, vouchers, or special offers remain subject to the applicable terms of the promotion.

Cancellation may affect eligibility for promotional benefits.

Where a refund is required, the amount refunded will be calculated in accordance with the applicable transaction and promotion terms, subject to applicable law.

7. Duplicate or Accidental Orders

If you accidentally place a duplicate order, contact us immediately.

We will make reasonable efforts to cancel the duplicate order before processing or dispatch.

If the duplicate order has already been dispatched, the standard return and refund procedures may apply.

8. Failed Payment

If payment is not successfully completed, the order may not be processed.

If an amount has been temporarily authorized or charged but the order is not completed, the timing of any reversal or refund may depend on the applicable payment provider.

9. Consumer Rights

Our cancellation procedures do not override rights available to consumers under applicable Philippine laws and regulations.

In particular, where a transaction involves defective, damaged, incorrect, misrepresented, or non-conforming goods, additional remedies may be available under Philippine consumer protection laws.

10. How to Contact Us

For cancellation requests, contact us as soon as possible:

[Business Legal Name]
ArleneYildirmaz.com
Email: [Customer Service Email]
Telephone: [Telephone Number]
Business Address: [Business Address, Philippines]

Please include your order number in your request.

11. Changes to This Policy

We may update this Cancellation Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.